Message from Steve’s Real Food: In early February, we became aware of low thiamine levels in the Quest Chicken Diet. Upon learning this, we immediately initiated a comprehensive investigation, reviewing formulation specifications, raw ingredient suppliers, and any recent processing changes.
After consulting with our Animal Nutritionist, PhD, we determined that incorporating a natural vitamin B source in the form of an inactive dried yeast would be a simple and effective corrective action to ensure consistent and adequate thiamine levels. We have secured this ingredient and began producing the updated formulation this week.
Because thiamine testing requires several weeks to confirm results, and out of an abundance of caution, we have made the decision to implement a stop sale on all Quest frozen and freeze-dried products. We will be replacing all existing inventory with the newly formulated product.
We take your pets’ safety extremely seriously. Rather than risk any potential health concern, we believe the responsible course of action is to remove the current product from the market and replace it with products we are confident meet our nutritional standards.
Please immediately pull all Quest frozen and freeze-dried products from your shelves and destroy the inventory. You will receive a full refund. You will see a press release sent out to consumers recalling two additional lots of Quest Chicken. If any customer wants to return any lot of Quest Cat Food, we will honor a full refund. Consumers with questions may contact Go Raw LLC directly at cs@gorawllc.com. 801-432-7478 (M-F 9 am-4 pm Mtn time).
To ensure proper credit, please complete the form linked below, including lot codes, product names, and quantities by March 31, 2026:
Copy and paste this link into your browser to report destroyed product. https://stevesrealfood.com/quest-product-reporting-form/
Do not submit to the distributor.
We anticipate that the replacement product will be available through your distributor around mid-March. We will continue to provide updates as new inventory becomes available.
We appreciate your partnership and your prompt attention to this matter. If you have any questions, please do not hesitate to reach out.
- SRF18101 10oz FD Beef Nuggets
- SRF18102 10oz FD Pork Nuggets
- SRF18103 10oz FD Chicken Nuggets
- SRF18104 10oz FD Whitefish Nuggets
- SRF17110 2lb Frozen Beef Nuggets 10/CASE plus any Eaches 17101
- SRF17111 2lb Frozen Pork Nuggets 10/CASE plus any Eaches 17102
- SRF17113 2lb Frozen Chicken Nuggets 10/CASE plus any Eaches 17104
- SRF17114 2lb Frozen Whitefish Nuggets 10/CASE plus any Eaches. 17105
